Showing We Care

Showing We Care applies principles and practices from organizations known for their excellent service and tailors them to the needs of health related services.  As service providers, you can use these ideas to really make a difference for you, for health services and for the citizens of your community.

By the end of the workshop you will:

• use the techniques associated with the delivery of excellent health care client.
• understand the concept of external and internal health care client.
• demonstrate the skills for handling difficult situations with the health care client.
• be aware of expectations associated with communication and of your role in providing for your health care client.
• discuss the behaviours and qualities associated with developing and maintaining your personal resourcefulness to provide excellent service in a changing environment.