Service Best
Service Best is an award-winning, internationally recognized workshop designed to assist frontline staff in the delivery of superior customer service. This entertaining and interactive workshop looks at the theory behind excellent customer service and provides useful tools to assist in making customers’ experience positive and memorable. This workshop also provides an easy-to-use strategy for service recovery when difficult situations occur.
This workshop will:
- demonstrate the difference between ordinary and outstanding service.
- show you how to identify and respond to customer needs.
- discuss best practices in service delivery from the customer’s perspective.
- address three vital communication concepts and the importance of non-verbal communication.
- explain the power of a positive attitude and how to use it on-the-job.
This one-day workshop will benefit your business on every level, from a more positive work environment and higher staff retention to satisfied customers, repeat business, new patrons, and increased profits!
Businesses that participate in Service Best report:
- better sales and higher profit.
- increased staff commitment.
- heightened skills development.
- greater customer satisfaction.
- lower staff turnover.
- increased productivity.
If your business achieves 60 per cent or greater staff or management participation in Service Best, it will receive recognition through our Business Recognition program. This program includes the use of the Service Best logo for promotional purposes and an invitation for one guest to represent your company at our annual Professional Recognition Dinners.
If you want to give your business a competitive edge, register for a Service Best workshop today!
Cost is $89/person + GST for members and $109/person + GST for non-members. Group discounts are available upon request.
Click here to download the Service Best promotional flyer.
For more information or to register, contact us.
The following community partners also deliver Service Best:
Parkland College
200 Prystai Way
Yorkton, SK S3N 4G4
Phone: (306) 786-2586
Toll Free: 1-866-783-6766
Email: l.larios@parklandcollege.sk.ca
North West Regional College
Battlefords Campus
Phone: (306) 937-5138
Fax: (306) 445-1575
Email: melaney.bossaer@nwrc.sk.ca
Testimonials:
"Every employee, old or new, should be given this training."
Lori Wuttunnee, Cage Cashier
Gold Eagle Casino
"A good course everyone must take!"
Andy Schwindt, Operator/Driver
Saskatchewan Transportation Company
"Fantastic!"
Cindy Basey, Front Desk Clerk
Kenosee Inn Resort Hotel
"I think this is a course that every working person should have the chance to take."
Beverly Temple, Student
Career Enhancement Program
"Young people entering [the] service industry could benefit from this program. Discussions are very useful, which help us to understand why it is important to give exceptional service."
Della Joinson, Student
SIAST Kelsey Campus
"Both facilitators did an amazing job. [The workshop] was fun, practical, and informative."
Amanda Rocheleau, Food Service Manager
Temple Gardens Mineral Spa and Resort Hotel
The average customer will tell three to four people about your business, but a dissatisfied customer will tell five times as many. This means that attracting new customers costs five times more than retaining existing customers.
Fun, enjoyable, engaging. 
Jodi Swaby
Employment Counsellor/Facilitator
Radius Community Centre
Service Best participant
Employment Counsellor/Facilitator
Radius Community Centre
Service Best participant
