Guest Services Representative
A tourism apprenticeship in the trade of Guest Services Representative is available to Front Desk Agents and Reservation Sales Agents.
A Guest Services Representative is an individual who provides service to guests at the main door and in the lobby of an accommodation property. Duties include assisting guests’ arrival and departure, handling and storing luggage, valet parking, and assisting other departments, such as housekeeping, front desk, security, and food and beverage.
A tourism apprenticeship as a Guest Services Representative will lead to a Journeyperson certificate. To become a Guest Services Representative Journeyperson you must:
- have 3,600 hours of work experience as a Front Desk Agent.
- be certified as a Front Desk Agent and Reservation Sales Agent.
- successfully complete the national exam for Tourism Visitor Information Counsellor.
- successfully complete a performance evaluation for Housekeeping Room Attendant.
- be certified as a Workplace Trainer by attending the Workplace Trainer workshop series and successfully completing a 100-question multiple choice exam.
- successfully complete Service Best, Standard First Aid, CPR “A”, and WHMIS.
Click here to see the Guest Services Representative Journeyperson Training Plan.
You must currently be working as a Front Desk Agent or Reservation Sales Agent to register as a tourism apprentice and pursue Journeyperson certification as a Guest Services Representative Journeyperson. Achieving this status usually takes two to three years.
For more information, contact us.
Apprenticeship is not entirely new to the tourism trades in Saskatchewan. The Cook trade has been around for over 100 years, but Guest Services Representative and Food and Beverage Person were not developed by tourism sector operators until the mid-1990s.
Go for it! Tourism is one of the few [sectors] with lot's of great opportunities. 
Cher White
Tourism Certified Professional
Saskatoon Delta Bessborough Hotel
2006 Outstanding Journeyperson
Guest Services Representative Trade
Tourism Certified Professional
Saskatoon Delta Bessborough Hotel
2006 Outstanding Journeyperson
Guest Services Representative Trade
