Interpersonal Skills
Development Workshops
Active listening, time management, and conflict resolution - these basic skills not only apply to tourism professionals who deal with customers. They are necessary for all employees in the tourism sector, from business operators to supervisors, managers, frontline staff, and volunteers.
We offer three-hour workshops designed to develop the interpersonal skills of everyone in your organization. Workshop topics include, but are not limited to:
- Barriers to Communication and Listening
- Conflict Resolution
- Establishing Rapport
- First Things First (Time Management)
- Frontline Communication
- Hire & Inspire
- Making Customer Complaints Positive
- Stress Management
- Supervisory & Management Techniques
- Team Building
- Workplace Etiquette
You can request one of the above topics for your workshop or customize a workshop to meet the specific needs of your organization.
Cost of a three-hour workshop is $50/person + GST. A minimum of 15 participants is required to attend.
For more information or to register, contact us.
Workplace etiquette is the most frequently delivered workshop. Most deliveries are to Ready to Work participants.
