Supervisor
A Supervisor is responsible for supervising others, directing customer service, and ensuring that an organization’s policies and procedures are implemented. As an entry-level manager, a Supervisor reports to another level of management. With emerit Supervisor training, you'll learn how to:
- provide valuable guidance.
- lead by example.
- excel at all facets of people management.
- become more motivated.
- engage talented people.
- drive sales for the establishment.
To receive Professional Certification as a Supervisor, you must successfully complete an occupational knowledge exam, performance evaluation, and work experience.
Occupational Knowledge Exam: This 100-question multiple choice exam is based on the National Occupational Standard for Supervisors.
Performance Evaluation: The performance evaluation consists of four components: 1) an on-site observation/interview, 2) a reflective review, 3) a case study, and 4) a portfolio of assignments.
Work Experience: You must complete 3,000 hours over two consecutive years of tourism experience with a minimum of six months or 500 hours at a supervisory level.
Prerequisites: None.
For more information, click here.
As a supervisor, your number one priority is customer service. Concentrate on making customers feel welcome by acknowledging them with a smile, making eye contact, and introducing yourself. Show interest in your customers, perhaps by asking where they are from. However, it is important to be sensitive to cultural differences.
