Reservation Sales Agent
A Reservation Sales Agent:
- facilitates the promotion, sales, and bookings of a company’s products and services.
- communicates and works effectively with clients and other staff.
- handles office equipment and administrative duties effectively.
- maintains professionalism of self and organization.
With emerit training, you'll have the ability to do whatever it takes to satisfy clients’ needs by learning about client relations, selling skills, professionalism, office operations, and monetary transactions.
To receive Professional Certification as a Reservation Sales Agent, you must successfully complete an occupational knowledge exam, performance evaluation, and work experience.
Occupational Knowledge Exam: This 100-question multiple choice exam is based on the National Occupational Standard for Reservation Sales Agents.
Performance Evaluation: The performance evaluation consists of three parts: 1) a portfolio assignment, 2) a mystery call, and 3) an on-site observation/interview by a qualified evaluator.
Work Experience: You must complete 1,200* qualified hours as a Reservation Sales Agent prior to the performance evaluation.
Prerequisites: None.
For more information, click here.
*Effective for registrations from June 1, 2009 onward.
Reservation Sales Agents spend more than 80% of their time on the telephone. To be successful, your telephone and computer skills should be well-developed.
