Guest Services Attendant
A Guest Services Attendant provides services to guests at the main door and in the lobby of the accommodation property. Duties include:
- assisting guests’ arrival and departure.
- handling and storing luggage.
- valet parking.
- assisting other departments, such as housekeeping, front desk, food and beverage, and security.
emerit Guest Services Attendant training will build your credibility as a professional and give you the ability to confidently handle all front-end operations.
To receive Professional Certification as a Guest Services Attendant, you must successfully complete an occupational knowledge exam, performance evaluation, and work experience.
Occupational Knowledge Exam: This 100-question multiple choice exam is based on the National Occupational Standard for Guest Services Attendants.
Performance Evaluation: The performance evaluation is conducted by a qualified evaluator who will observe you on-the-job.
Work Experience: You must complete a minimum of 600 qualified hours as a Guest Services Attendant.
Prerequisites: None.
For more information, click here.
For people in some cultures, it may not be acceptable for a male employee to approach and speak to a female guest. If you are unsure, err on the side of caution and ask one of your female colleagues to step in.
