Carol has been at the helm of the Saskatchewan Tourism Education Council (STEC) since its inception in 1990.  For nearly twenty years, she has worked closely with hundreds of employers, employees, and associations in Saskatchewan’s tourism sector on groundbreaking work related to occupational standards and certification program development.  Carol sits on various tourism boards and committees, including: Enterprise Saskatchewan Tourism Sector Team, Canadian Tourism Human Resource Council, Tourism Industry Association of Canada, Saskatchewan Institute of Applied Science and Technology (SIAST), and Lakeland College.  Her work in tourism has taken her to several international locations, where she proudly promotes the excellent work in tourism human resource development that is occurring in Saskatchewan and Canada.  Prior to working at STEC, Carol spent several years delivering a variety of workshops across the province as the Education & Training Coordinator with the Tourism Industry Association of Saskatchewan (TISASK).   She also spent seven years on a management team at a rural hospital, where she worked with employees and medical staff to successfully attain a three-year national accreditation.

 

Fern joined STEC in 1996.  For a short time, she worked as a Receptionist and then as the Executive Assistant to Carol Lumb.  In 2000, she went on maternity leave.  Eight years later, she returned ¾ time to continue working as Carol Lumb’s Executive Assistant.  Fern has 30 years experience working in administrative and executive assistant positions.  She has worked for Concentra Financial (previously the Cooperative Trust Company of Canada), the City of Saskatoon Union – CUPE Local 59, and Tourism Saskatchewan.  Fern has a Business Administrative Certificate from the University of Saskatchewan.  She is an avid volunteer who has served on the Women of Distinction Awards Committee, worked as a Seating Hostess for Athletes for the Jeux Canada Summer Games, and won the President’s Trophy from the United Way two years in a row.  Fern continues to be involved with the United Way and volunteers year-round for her sons’ hockey teams.

Carol Ingell was hired in 2004 to manage the day-to-day operations of STEC, including the division’s human resources and financial systems.  Previously, she worked for the provincial government in the provincial parks area for 28 years.  Her responsibilities included: managing park facilities, coordinating provincial programs, and policy writing.  She has lived and worked in Danielson Park, Prince Albert, Regina, and Saskatoon.  Carol has a Bachelor of Arts from the University of Saskatchewan in psychology and sociology.  She also spent a year in the College of Education in the After Degree Program and a year in the College of Commerce.  She has taken classes in the second and third level of the Certified Management Accountant program.

 

Roy joined STEC in 2008 to process the division’s financial accounts.  He has many years experience working in various accounting and administrative positions in federal and First Nations organizations.  Roy has a Diploma of Applied Arts in Business Administration from the Saskatchewan Indian Institute of Technologies (an affiliate of SIAST), and has completed second level courses in Commerce at the University of Saskatchewan.

 

Darcy joined the STEC team in January 2009.  Her primary responsibility is to work with tourism sector operators and stakeholders in the implementation of the Tourism Human Resources Strategy.  This includes providing services, expertise, assistance, and guidance to industry employers, employees, and potential workers to promote effective human resource practices across the tourism sector.  Darcy holds a Bachelor's degree in Commerce from the University of Saskatchewan and a Canadian Human Resources Professional (CHRP) designation.  She brings over four years of experience in human resources to STEC.  Previously, Darcy worked in the residential and industrial construction industry to recruit and plan human resource strategies for small companies.  She has also worked with apprenticeship programs to develop and promote carpentry sub-trades, sat on the International Adult Literacy and Skills Survey Toolkit Advisory Committee, and worked as an alternate for the Skills Canada Board of Directors.

 

Carol-Lynne has over 10 years experience working with STEC.  She was hired in 1998 as a Training Assistant with Tourism Careers for Youth and soon became the Career Awareness Coordinator.  In this position, she had the opportunity to travel to numerous places throughout the province to speak with high school students about careers in tourism.  In 2004, she moved into her current position to coordinate all aspects of certification candidates’ progress, including: supervising exams, recruiting and training exam supervisors and performance evaluation assessors, liaising with the industry to develop standards and related training/testing material, and coordinating requirements for apprentices within designated tourism trades.  In 2006, she was a recipient of the Saskatchewan Apprenticeship and Trade Certification Commission’s award for Outstanding Technical Training Team.  The award acknowledges innovative delivery of apprenticeship training for the trades of Food and Beverage Person and Guest Services Representative.  Carol-Lynne holds a Bachelor of Arts (Honours) in Anthropology and Archeology.  Her passion for learning has led her to pursue certification as an Event Coordinator.

Lendee has 10 years experience working with STEC, beginning in 1997 as a Receptionist.  Two years later, she pursued a career path outside the organization, but returned in 2001 to continue working as a Receptionist.  Three years later, Lendee became the Resource Centre Coordinator and Training Assistant for Ready to Work - Tourism Careers.  She moved into a Job Share position in 2007 as the Standards & Certification Coordinator (35%) and Resource Centre Coordinator (65%).  In 2009, she moved into the Standards & Certification Coordinator position.  Lendee is responsible for coordinating all aspects of certification candidates’ progress, including: supervising exams, recruiting and training exam supervisors and performance evaluation assessors, liaising with the industry to develop standards and related training/testing material, and coordinating requirements for apprentices within designated tourism trades.  She is also a Journeyperson in the Beauty Culture Trade and is a certified Tourism Visitor Information Counsellor.

 

 

Charlene joined STEC in 2009.  As the Resource Centre Coordinator, she is responsible for ordering and distributing emerit products, training and loan material; sales reporting; supervising exams; and the library check-in/check-out system.  Prior to joining STEC, Charlene worked at Kelsey SIAST Campus as a Bookstore Call Centre Representative and in public, special, academic, and school libraries for 14 years.  She has also worked as a Tourism Visitor Information Counsellor with Tourism Saskatoon, a Heritage Interpreter at the Diefenbaker  Canada Centre, and a Heritage/Chief Interpreter at the Marr Residence.  Charlene has an honours diploma from SAIT's Library & Information Technology Diploma Program, a diploma in Bio-Energy and Reiki Therapy, and has completed three years of an education degree at the University of Saskatchewan.  Charlene's hobbies include hiking, canoeing, and writing.  She has published two articles, one short story, and is currently writing her first novel.  In the past, Charlene has volunteered for the Saskatoon PowWow, Nutana Heritage Society, and Folkfest.  She is currently an active member of the Saskatoon Lions Speed Skating Club Restructuring Committee.

 

Darla has been with STEC since 2008.  She recently moved into her current position as Career Awareness Coordinator to promote careers in tourism and emerit workplace training material, deliver career presentations to schools on behalf of the Canadian Academy of Travel and Tourism, and research tourism career development information.  Previously, Darla worked for STEC as the Administrative Assistant to the Ready to Work - Tourism Careers program.  From here, she quickly moved into a second administrative position with the Training Department, where she managed the Serve It Right Saskatchewan program.  Darla has obtained a certificate as a Special Event Coordinator from Career Campus and is currently working towards obtaining nationally recognized Professional Certification as an Event Coordinator.  She hopes to eventually become an Event Manager.  Darla has been an avid broomball player for 14 years, travelling across Canada and to the United States and Austria to compete in national and international championships.  In 2009, she was the Event Chairperson for the Senior Broomball National Championships in Saskatoon. 

Diane has been with STEC for 14 years.  In the early 1990s, she was involved as an industry volunteer in the development of standards and certification for the occupation of Food and Beverage Server.  Currently, Diane is responsible for the development of training materials and the delivery of industry-specific training, including the development of a tourism learning system.  Overall, Diane has nearly 40 years experience working in the tourism sector.  She started her employment in 1970 as a Food and Beverage Server at Cuisine Enterprise, eventually becoming a Bartender, Shift Supervisor, and Manager.  Diane then worked for 16 years as an operator at Morley’s Gourmet Burger Emporium.  She is certified as a Food and Beverage Server, Food and Beverage Manager, Bartender, Tourism Trainer, and is a Food and Beverage Person Journeyperson.  For two consecutive years, Diane was selected to sit on an eight-person Assessor Team to assist with the development of training tools and the evaluation of 100 employees at The Plaza Hotel in New York. 

Janice was hired in 2008 to coordinate industry training across the province.  She has spent most of her career in training the tourism sector.  For 10 years, she was an instructor with the Global Tourism and Marketing Program at Medicine Hat College, and is part of a group of six customer service trainers who founded Alberta BEST.  For 18 years, she operated her own human resources company, “XEL Training and Personnel Services”.  Janice has an extensive background in Adult Education, human resource practices for small and medium-sized businesses, and intercultural awareness.  She has a Master of Education from the University of Saskatchewan, a Bachelor of Social Work from the University of Calgary, a certificate in Intercultural Studies from the University of British Columbia, a certificate in Adult Learning from the University of Calgary, and is a designated Certified Human Resources Professional (CHRP).  In 2006, Janice was awarded the Alberta Advanced Education Award of Distinction. 

Jinelle was hired in 2009 to provide administrative support, online and workshop coordination for STEC’s Training Department, as well as manage the material for workshops, including but not exclusive to Service Best, Facilitator Skills Development Workshop, Workplace Trainer, and Create Curiosity Sell Saskatchewan.  Previously, Jinelle worked independently for five years from home, where she managed the accounts of five separate companies in the oilfield industry.  In 2007, she graduated at the top of her class from the Saskatoon Business College with a certificate in accounting.  She is skilled in computer applications and business processes.  Currently, Jinelle is working towards obtaining Professional Certification as an Event Coordinator. 

Kari joined the STEC team in 2009 to provide administrative support, online and workshop coordination to the Training Department.  Her work includes, but is not limited to, administrative support for the Serve It Right Saskatchewan program.  Kari has a total of six years experience as a Heritage Interpreter.  Five years were spent as a Bilingual Interpreter at Fort Battleford National Historic Site of Canada (Parks Canada) and one year at Meewasin Valley Interpretive Centre.  Kari is emerit certified as a Heritage Interpreter and has a Bachelor of Fine Arts in Acting from the University of Saskatchewan and a diploma in Acting for Film and Television from the Vancouver Film School.  She is a professional actor in theatre and film. 

 

Joan was hired in 2008 as the Training Coordinator for the Transforming the Tourism Workforce pilot project.   Previously, she was a contract facilitator with STEC.  The programs she facilitated include: Service Best, Serve It Right Saskatchewan, and Ready to Work - Tourism Careers (RTW).   For 10 years, she worked extensively with the RTW program, traveling across the province to facilitate transferrable skills to RTW participants interested in entering the tourism sector.   Joan is a Guest Services Representative Journeyperson and a certified Life Skills Coach.   As a Life Skills Coach, she has held contract positions with the Saskatchewan Institute of Applied Science and Technology, Cypress Hills Regional College, and the Learning Disabilities Association of Saskatchewan. 

Alana was hired in 2009 to provide daily administrative support, online and workshop coordination for the Transforming the Tourism Workforce pilot project.  She has 27 years experience working in administrative positions, from the forestry industry to the health sector.  She has worked for the Provincial Forest Fire Control Centre, Canadian Pallet Company, Purolator Courier, Canada Mortgage and Housing Corporation, Goods and Services Tax, Health Canada, Statistics Canada, Canadian Revenue Authority, and Kindersley Transport.  Alana has sat on a number of committees, including: Secretary for Union Taxation Employees, Social Club Committee, Employment Equity Committee, Employment Equity Sub-committee, Union Management Initiative, Secretary Viscount Non-profit Housing Board, and Ann Frank in the World.  She has an Administrative Certificate from Prince Albert Business College.  In 2005, she received the Queen’s 50th Jubilee Medal for uplifting morale at the Canadian Revenue Agency. 

 

Lynne has nearly 15 years experience working with STEC.  She began as a volunteer in 1995 to assist with the Tourism Careers for Youth project and industry evaluations.  She then worked as a Training Assistant and the Standards & Certification Coordinator Assistant.  Currently, she is the Training Consultant for the national program Ready to Work - Tourism Careers (RTW).  In this position, Lynne is responsible for the provincial coordination of the RTW program.  She has 25 years combined experience working in the tourism sector as a Food and Beverage Server, Line Cook, Housekeeping Room Attendant, Outdoor Guide, Front Desk Agent, Assistant, and Consultant.  Lynne has sat on the development and validation committee for Hunting Guides, Fresh Water Angling Guides, and Essential Skills.  She has a background in nursing, crisis management, and business administration.  Lynne is currently taking courses in human resources.

Lorian was recently hired as the Project Lead for the Ready to Work - Tourism Careers (RTW) program, though she has been with STEC for over five years.  In 2003, she began working with STEC as a contract facilitator and eventually became the Case Manager for the RTW program.  Her current responsibilities as the Project Lead include orientation and intake, case management, and program coordination.  Lorian has been involved in the tourism sector’s food and beverage services industry for 15 years in a variety of positions.  She also worked as an English as a Second Language (ESL) instructor for two years at the Centre for Second Language Instruction (CSLI), Language Instruction for New Canadians (LINC), and as a private tutor.  In 2000, she graduated from the University of Saskatchewan with a Bachelor of Arts (Honours) in psychology and sociology, and obtained a Certificate in Teaching English as a Second Language (CERTESL) two years later.  Lorian is content to spend her spare time travelling in Saskatchewan from North to South and East to West, because of the province’s incredible hiking and kayaking opportunities.

Cindy was hired in 2007 to provide administrative support to the Ready to Work - Tourism Careers (RTW) program and Training Department.  She is responsible for assisting in the preparation, coordination, and maintenance of the RTW program and providing clerical support to the Training Department.  Cindy has 17 years experience working in the tourism and hospitality sector.  She has worked as a Tour Guide/Guest Relations Representative for Toronto’s C.N. Tower; a Product Coordinator for Holiday House (a travel wholesaler); and as an Administrative Assistant for both CruisePlus Travel and Fettes Carlson Wagonlit Travel, a high-end corporate travel agency.  When Cindy graduated from secondary school, she received a two-year scholarship to attend the post-secondary institution of her choice.  She chose Centennial College in Toronto, where she graduated with a diploma in Travel, Tourism and Hospitality Administration.  Cindy has travelled and lived in Eastern, Western, and Central Canada.  Born and raised in Ontario, she ventured to British Columbia with her husband and son before moving to Saskatoon, Saskatchewan.  

Roxanne has nearly 15 years experience working in the tourism sector, beginning in Visitor Services with Tourism Saskatchewan.  In 2006, she moved to STEC to work as a Receptionist/Travel Counsellor and recently started as the Administrative Assistant for the Ready to Work - Tourism Careers (RTW) program.  She is responsible for assisting in the preparation, coordination, and maintenance of the RTW program and providing clerical support to the Training Department.  In 1981, Roxanne completed three years of the Laboratory Technology Program/Bachelor of Science degree at the University of Regina and has a Fashion Merchandising diploma with a major in Retail, a Weather Observing certificate, a Credit Union Director Achievement Program diploma, a National Tourism certificate, and three Service Best certificates.  She is a member of the Saskatoon Newcomers Club Executive, the Alameda Legion Branch 267, and was a SGEU Shop Steward.  As a child, Roxanne lived in England, Germany, France, Alberta, and Manitoba.  Although she was born in Manitoba, Roxanne calls Saskatchewan home as it is the only place she has spent a number of years living.

Chad has nearly 10 years experience working for STEC and Tourism Saskatchewan as a programmer and network support analyst.  He is responsible for hardware maintenance, software support, web and sharepoint programming, graphic design, and various other duties.  Chad took part in the planning and implementation of STEC’s new website and in a photo shoot that provided most of the imagery for our new design.  Previously, Chad worked for Barndog Productions, a sound and lighting company that services concerts and cabarets in Saskatchewan and the occasional out-of-province event.  While at Barndog, Chad had the opportunity to work with many famous and not-so-famous bands.  He graduated from CDI College in 2000 with a Certificate in programming and analysis.

Christine was hired in 2008 to develop a variety of communications and promotional initiatives for STEC, including content for the website.  She holds a Master of Journalism from Carleton University and a Bachelor of Arts (Honours) in French from the University of Saskatchewan.  Christine has experience in project management, research, and journalism both locally and internationally.  While completing her Master's degree, she spent six months in Rwanda conducting research on media development for her thesis.   Christine has volunteered with Farm Radio International and has written reports on the topic of media development in Rwanda for Committee to Protect Journalists.  She is currently a volunteer with Oxfam Canada and sits on the IABC Saskatoon Board of Directors.